1. INFORMATION WE COLLECT

We collect both personal and non-personal information to provide and improve our Services. The types of data we collect include:

A. PERSONAL INFORMATION

• ACCOUNT INFORMATION: When you create an account, we may collect your name, email address, shipping address, billing address, phone number, and payment details.

• ORDER INFORMATION: We collect information about your purchases, including products ordered, payment methods, and transaction history.

B. NON-PERSONAL INFORMATION

• COOKIES AND TRACKING TECHNOLOGIES: We may use cookies, web beacons, and similar technologies to track activity on our Website and to store certain information. These tools help us enhance user experience, analyze trends, and personalize our services.

• USAGE DATA: We may collect information on how you access and use the Website, including your IP address, browser type, device information, pages visited, and duration of visits.

2. EXCHANGE PROCESS

To exchange an item:

1. CONTACT US: Email us at contact@murupp.com with your order number and reason for exchange.

2. RETURN THE ITEM: Send the item back in its original condition. You will be responsible for return shipping.

3. EXCHANGE SHIPMENT: After the return is received at our warehouse, it will undergo quality inspection and upon approval we will process your exchange. If the requested size/color is unavailable, we’ll offer an alternative or store credit. Store credits are valid up to 6 months from the date of issue and cannot be extended.

3. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at contact@murupp.com with your order number and photos of the item along with the tag attached. We’ll process an exchange or offer a suitable resolution.

4. EXCLUSIONS

Sale or discounted items

• Custom or personalized products

• Underwear, swimwear, or intimate items (unless faulty)

5. ADDITIONAL NOTES

• Orders placed using store credits can not be returned or exchanged.

• We do not accept returns or exchange on international orders. 

• For processing timelines please refer to our Shipping & Delivery policy.

If you have any questions, please feel free to reach out to our team at contact@murupp.com